I think you are right JJB26. There is a small vocal group that work hard to be heard and for some reason are heard. When the silent majority have other things to worry about than whatever the "flavor of the day" complaint.
I can recall when AOL was some big deal with publishers/writers .. etc. Now its Twitter, Instagram, Tumblr and Facebook. I understand the "insta-feedback", but why? - To be better and provide what the fandom wants, so that the entertainment medium gets a response for popularity. Great for wanting to provide but already late as it were. Don't let the minority rule the day. Its already in the past. They couldn't fix a complaint for months anyway, might as well see where the story/movie/song goes as it were.
I get wanting to keep an audience but there is nothing in the publishing/entertainment industry that is immediate. All that can be hoped for is liking or not of whatever was presented. They all work in advance, how is the "comment today" gonna change the next issue of whatever. It can't. It's already done. Doesn't mean it can't be fixed down the line, because I've seen that with entertainment medium, it just isn't swift.
I'm so done with the entitlement of fans for whatever.